Shipping & Delivery Policy
How does the delivery process work?
After your order is placed, each product undergoes a thorough inspection to ensure it meets quality standards. Once approved, orders are securely packed and handed over to Delhivery, our trusted logistics partner. Delhivery will deliver your package directly to your address as quickly as possible. If delivery to your location or at your preferred time is not possible, Delhivery will contact you to resolve any issues.
What are the delivery charges?
Shipping charges may apply to certain products and will be clearly shown when your order is processed. All prices shown at checkout include applicable taxes. For international orders, customers pay customs duties directly to the courier provider.
Where do we ship?
Our brand ships to most locations across India. While we continually expand our reach, delivery availability depends on the logistics serviceability, applicable legal restrictions, and Delhivery's coverage in your area. For locations outside our current network or affected by restrictions, orders cannot be fulfilled and will be refunded.
What is Estimated delivery time?
Estimated delivery time of 5 to 7 days from order confirmation while remote locations could take longer based on geography.
Can you change the shipping address after placing an order?
If your order is confirmed but not yet dispatched, please contact our customer support team immediately to request an address change. Security verification will be required before making any changes. If the order has already been dispatched, changes are unfortunately not possible. If Delhivery cannot deliver to your address, the order will be returned, and a refund will be processed.
How can you track your order?
Once your order is dispatched, a tracking number and courier details will be sent to your registered email. You can track the shipment status via Delhivery's tracking portal or through our website's “Track Order” page, generally within 24 hours of dispatch.
What about multiple shipments?
Orders containing multiple products may sometimes be shipped separately from different warehouses. This is standard practice, and you will only pay shipping or COD charges (if applicable) on the first shipment. International orders, where applicable, are usually shipped together in one package.
Any hidden charges?
All prices displayed online are final and inclusive of taxes. No hidden charges such as Octroi or additional sales tax apply. Shipping charges (if any) are transparently communicated during the order process and are only applicable for non-local or international addresses.